Privacy Policy

Effective Date: August 2, 2026

Indelible Impressions Consulting, LLC (“Indelible,” “IIC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains what personal information we collect through indelible-consulting.com (the “Site”) and our related services, including our client dashboard and Learning Lab portal, how we use and share it, and the choices and rights available to you.

By using the Site, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Site.

1. Who We Are

Indelible Impressions Consulting, LLC is an organizational development and leadership consulting firm. For purposes of applicable data protection law, Indelible is the data controller responsible for the personal information described in this policy.

You can reach us at:

Indelible Impressions Consulting, LLC Email: info@indelible-impressions.com Phone: 860-316-6699

2. Information We Collect

Information you provide directly. When you fill out our contact form, register for the client dashboard or Learning Lab, subscribe to communications, or otherwise correspond with us, we may collect:

• First and last name
• Job title and organization
• Email address and phone number
• The service area you’re interested in and any details you share about your situation
• Login credentials, profile details, and course or engagement progress if you register for the client dashboard
• Any other information you choose to include in a message to us

Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information about your device and usage, including:

• IP address, browser type, device type, and operating system
• Pages viewed, time spent on pages, links clicked, and referring/exit URLs
• Approximate location derived from your IP address

We collect this information through cookies, web beacons, and similar tracking technologies, including Google Analytics and Google Tag Manager. See Section 4, “Cookies and Tracking Technologies,” for more detail.

Push notifications. If you opt in to browser push notifications, we collect the information necessary to deliver those notifications to your device. You can withdraw this consent at any time through your browser settings.

Information from third parties. We may receive information about you from business partners, referral sources, or publicly available sources (such as LinkedIn) in connection with a potential or existing client relationship.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries submitted through our contact form and provide the services you request
• Create and manage client dashboard and Learning Lab accounts
• Communicate with you about our services, proposals, and engagements
• Send newsletters, insights, or marketing communications, where you have opted in or as otherwise permitted by law
• Operate, maintain, and improve the Site, including analyzing traffic and usage patterns
• Detect, prevent, and address technical issues, fraud, or unauthorized access
• Comply with legal obligations and enforce our Terms of Use

We do not sell your personal information, and we do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use the Site. This includes:

• Essential cookies needed for core Site functionality, such as maintaining your session when logged into the client dashboard.
• Analytics cookies, including Google Analytics (via Google Site Kit) and Google Tag Manager, which help us understand how visitors interact with the Site. Google may process this data in accordance with its own privacy policy, available at https://policies.google.com/privacy.
• Preference cookies that remember choices you’ve made, such as login details, if you select “Remember Me.”

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect Site functionality, including your ability to log into the client dashboard. Where required by law, we will request your consent before setting non-essential cookies.

5. How We Share Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers who perform functions on our behalf, such as website hosting, email delivery, analytics (e.g., Google), and client relationship management. These providers are authorized to use your information only as necessary to provide services to us.
• Professional advisors, such as legal or accounting firms, where necessary for our business operations.
• Legal and safety purposes, where disclosure is required to comply with a legal obligation, protect our rights, or ensure the safety of our clients, employees, or the public.
• Business transfers, if Indelible is involved in a merger, acquisition, or sale of assets, in which case personal information may be transferred as part of that transaction.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining our client and business relationships, complying with legal, tax, and accounting obligations, and resolving disputes. Client dashboard and Learning Lab account information is retained for as long as your account remains active, plus a reasonable period afterward, unless you request earlier deletion in accordance with Section 8.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

If you are located in the European Economic Area, United Kingdom, or Switzerland (GDPR):

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request erasure of your personal information
• Restrict or object to our processing of your information
• Request a portable copy of your information
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with your local data protection authority

Our legal bases for processing your information include your consent, the necessity of processing to perform a contract with you (e.g., delivering consulting services), our legitimate business interests (e.g., improving the Site and communicating with prospective clients), and compliance with legal obligations.

If you are a California resident (CCPA/CPRA):

You have the right to:

• Know what personal information we have collected, used, and disclosed about you in the preceding 12 months
• Request deletion of your personal information, subject to certain exceptions
• Correct inaccurate personal information
• Opt out of the “sale” or “sharing” of personal information — Indelible does not sell or share personal information for cross-context behavioral advertising
• Non-discrimination for exercising your privacy rights

Exercising your rights. To exercise any of the rights above, contact us at info@indelible-impressions.com. We will verify your request and respond within the timeframe required by applicable law. You may also designate an authorized agent to submit a request on your behalf.

9. Children’s Privacy

The Site is intended for business professionals and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. International Data Transfers

Indelible is based in the United States, and information we collect may be processed and stored in the United States or other countries where our service providers operate. If you are located outside the United States, you understand that your information will be transferred to, and processed in, the United States, which may have data protection laws different from those in your country.

11. Third-Party Links

The Site may contain links to third-party websites and social media platforms, including Instagram and LinkedIn. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Indelible Impressions Consulting, LLC Email: info@indelible-impressions.com Phone: 860-316-6699